About Us
Who We Serve, What We Stand For
The Pension Transitional Arrangement Directorate (PTAD) is a wholly treasury-funded extra-ministerial agency under the Federal Ministry of Finance, established in August 2013 in compliance with the Pension Reform Act (PRA) of 2004 (amended in 2014). PTAD is responsible for managing pensions under the Defined Benefit Scheme (DBS) for federal public service retirees who did not transition to the Contributory Pension Scheme (CPS).
Mission
To achieve stakeholders’ satisfaction through the delivery of exceptional pension services
Vision
To be a model organization delivering innovative, efficient and sustainable pension services
Highlights of Our
Progress
A quick look at the key milestones and accomplishments that reflect our growth, dedication, and impact over time.
Prior to PTAD's establishment and the commencement of operations in August 2013, the DBS administration under the old pension offices faced overwhelming challenges. These challenges were an accumulation of a number of negative incidents and inactions on the part of the old pension offices that resulted in the absence of a comprehensive database of pensioners, reports of ghost beneficiaries, allegations of pervasive fraud, administrative bottlenecks in accessing pension services, poor funding of pension liabilities, as well as poor delivery of service to pensioners.
For many years, these challenges led to huge losses in government funds and ultimately denied many pensioners their pension benefits for decades. For some unfortunate pensioners, the pursuit of the payment of their entitlements cost them their lives.
PTAD's operations and service delivery model was therefore designed to reform the marred history of pension administration in Nigeria, and to improve the provision of pension services to pensioners; some of whom are among the oldest retired government workers.
Accordingly, in the last decade of operation, PTAD has reformed and revolutionized pension administration using technology. It has embarked on service innovations that have been pro-active and intentional – automating and streamlining its core operational processes of verification, digitization of pensioners employment records, computation of pension benefits, pension payments and complaints resolution. This has included the following:
- Biometric Verification of Pensioners through field verification across the geo-political zones between 2015 and 2019.
- Building from scratch the first digitized, centralized, comprehensive and credible database of pensioners and their pension records under the Defined Benefit Scheme in Nigeria.
- Automated Computation (Calculation) of Pension Benefits
- Payroll due diligence and automated payment processes using the Government Integrated Financial Management Information System to preserve the sanctity of pension funds.
- Creation of a complaints resolution and management portal to support the client service management.
- Deployed mobile verification teams to ensure no qualified pensioner was left uncaptured. The mobile teams have visited over 80 different cities, towns and villages and countless hospitals across the entire nation in sometimes hazardous circumstances.
- Set-up of an Anti-Corruption and Transparency Unit to prevent pension fraud.
- Launched a Service Charter; detailing PTAD's service contract with pensioners and complaints resolution timelines.
- Introduced the "I Am Alive" Confirmation solution to verify pensioners' status of aliveness at regular intervals.
PTAD has a dedicated, professional and highly motivated staff and a work culture that drives reform successes
Meet Our Leadership
Team
Our leadership team is committed to guiding our mission with integrity and dedication, ensuring exceptional service for all pensioners.
Tolulope A. Odunaiya,
Executive Secretary
Pension Transitional Arrangement Directorate (PTAD)
Sulayman .Y. Shelleng,
Director
Pensioner Support Services Department (PSSD)
Kabiru .B. Yusuf,
Director
Corporate Services Department (CSD)
Judy Membu,
Director
Information and Technology Department (ITD)
Dr. Irene Uhunmwangho
Director
Finance and Accounts
Administrative and Operational
Arms of the Directorate
The departments and units drive the Directorate’s mandate, ensuring efficient policy implementation and effective pension service delivery.