I have been verified by PTAD, do I still need to participate in the I AM ALIVE exercise?

While trying to input my pensioners number, the system shows the host service is not available?

On inputting my pensioner number, the system did not recognize the number and I could go no further?

I have entered my PTAD verification number and account number and the system showed a different pensioner’s picture?

I have entered my PTAD verification number and account number but my picture could not be validated?

I have entered my PTAD verification number and account number. I also captured my picture but I could not go beyond face detection.

I did not receive a text message after completing the I AM ALIVE confirmation?

I changed my phone number after my last verification with PTAD, will it affect my ability to do I AM ALIVE?

I was logged out while in the process of carrying out the I AM ALIVE?

After completing all the process, it shows fail or error?

How many times do I have to repeat I AM ALIVE CONFIRMATION in a month or a year?

Can I do I AM ALIVE CONFIRMATION from another site apart from through PTAD website?

Is I AM ALIVE identification letter from the embassy the same as the ‘’I AM ALIVE’’ being conducted by PTAD?

Why do I need to move my head using facial option?

Do I need to use my BVN or other bank details like Debit Card Numbers or PIN for conducting the I AM ALIVE exercise?

Is it safe to share my details with a third party to assist me in carrying out the I AM ALIVE CONFIRMATION?

If I miss the I AM ALIVE CONFIRMATION, will it affect my monthly pension?

If I complete my IAM ALIVE after my past due date, will my suspension from payroll be lifted?

I have been restored to the payroll following my suspension period, will I receive my arrears for the months I was on suspension?

I was successful with my I AM ALIVE CONFIRMATION and yet my pension was stopped/not restored, what should I do?

If I try the facial option and I am unsuccessful and I want to do the alternative fingerprint option, where can I go to get it done because I will require assistance?

If I am not successful with facial option, but successful with the fingerprint option, what could be the reason for this?